I have reviewed several similar issues like this that has happened with older versions of the desktop app, but I do not recall seeing anything recent. The problem is only occurring on my remote device with the May/June 2023 update. Installing the May/June 2023 updates on my local device works fine without issues. I even cleared out the cache folder that is setup under my Windows profile, but no help there. I tried uninstalling and reinstalling several times, and issue exists. I am able to create/update reports once I get past the login every time, but it is extra time and annoying to be prompted to login all the time. If I open a report, after logging in, and open a 2nd report, I am re-prompted to login yet again.

After I close the app, my login info is not saved and I am prompted to login again when I reopen the app or a report. I am able to close the login pop-up at that point and can begin working. And once I do login, I am re-prompted to login immediately after. If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution.Starting with the May 2023 update, and continuing with the June 2023 update, on a remote device I use to create reports, I am prompted to login every time I open the app or a report. Type your password and select the Keep me signed in box if you want to go straight into your account next time (not recommended for shared computers). Note that we recommend using an email you already have and use regularly. If you don't have a Microsoft account, you can select No account? Create one!. Type the email, phone number, or Skype sign-in that you use for other services (Outlook, Excel, etc.), then select Next. Go to Microsoft account and select Sign in. Sign in to your Microsoft account dashboard Services & subscriptions - manage Microsoft 365 and Xbox subscriptions.ĭevices - view and register devices attached to your account. Payment & billing - view your order history and payment options. Rewards - see points earned and how you can redeem them. Security - for managing your password and how you verify signing in. Privacy - for privacy settings in your products and services. Your info - for profile and personal details.

Your Microsoft account dashboard is the place to manage all aspects of your Microsoft account, including passwords & security, profile & personal details, and subscriptions & purchases.

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